Terms of Service

Effective January 1, 2024. This Terms and Conditions document ("Agreement") applies to the purchase, delivery, installation, use, or relocation of any product provided by WorkHenge. By submitting payment, placing an order, or accepting delivery, the customer ("Buyer" or "Participant") confirms that they have read, understood, and agreed to all sections below, including the Sales Waiver and Liability Release, Warranty Policy, Return and Exchange Policy, and other governing terms.

1. Sales waiver and liability release.

1.1 Assumption of risk. The Participant understands that the use, handling, installation, assembly, disassembly, or relocation of modular pod structures involves inherent risks, including but not limited to personal injury, property damage, and equipment malfunction or structural failure. This applies whether installation is performed by the Buyer, a third party, or an installer coordinated by WorkHenge.

1.2 Waiver and release. The Buyer voluntarily assumes all associated risks and hereby releases and discharges WorkHenge, its affiliates, employees, and contractors from any and all liability, claims, demands, or causes of action arising from the use or misuse of the product; handling, transportation, or installation; and relocation or structural modification.

1.3 Third-party installers. WorkHenge does not directly provide installation services. However, to support our customers, we may recommend or coordinate third-party installers upon request. Customers are free to hire their own installers at their discretion; if the customer requests assistance, WorkHenge may help locate a third-party installer. The customer may pay WorkHenge directly for installation, or pay the installer separately, depending on arrangement. In cases where payment is made to WorkHenge, the company is acting solely as a facilitator, passing payment through to the installer.

By choosing to involve WorkHenge in the installation coordination process — whether by paying the company directly or using a recommended provider — the Buyer understands and agrees that the installer is an independent third party, not affiliated with or employed by WorkHenge; that WorkHenge is not responsible for any damage, defects, injury, or delays caused by the installer; that the customer agrees to hold WorkHenge harmless from any claims, disputes, or losses related to installation; and that WorkHenge is acting on behalf of the customer, with the customer accepting full responsibility for any risks associated with third-party installation services.

1.4 Customer-performed installation and relocation. Customers who choose to perform installation or move the product on their own do so at their own risk. By proceeding with self-installation or relocation, the customer assumes full responsibility for any damage, personal injury, or operational issues that may result; agrees that WorkHenge will not be held liable for any consequences resulting from improper handling or installation; and acknowledges that damage caused during self-assembly or movement may void the product warranty.

1.5 Compliance acknowledgment. The Buyer acknowledges that products provided by WorkHenge are modular furnishings or architectural accessories and may be subject to local or regional regulations, including but not limited to fire safety codes (e.g., flame spread, sprinkler access), electrical codes, building codes (e.g., seismic anchoring, egress), accessibility requirements (e.g., ADA compliance), and permit or inspection requirements by Authorities Having Jurisdiction (AHJ).

1.6 Buyer's responsibilities. The Buyer agrees and understands that it is the Buyer's responsibility to research and comply with all local regulations, codes, and permit requirements; that WorkHenge makes no guarantees that its products meet all jurisdictional requirements as delivered; that modifications required by the AHJ are the Buyer's responsibility and expense; and that WorkHenge is not responsible for the installation, anchoring, fire suppression integration, or electrical hook-up of its products.

1.7 Waiver and indemnification. To the fullest extent permitted by law, the Buyer waives any and all claims against WorkHenge for issues related to fire, electrical, building code, or seismic compliance once the product has shipped, and agrees to indemnify, defend, and hold harmless WorkHenge, its officers, employees, and agents from any claims, damages, or legal costs arising from code violations, improper installation, unauthorized modification, or use of the product in a manner not compliant with local regulations.

1.8 No modification assurance. Any unauthorized modifications, alterations, or misuse of WorkHenge products will void all warranties and liability protections.

1.9 Acceptance. By signing, submitting payment, or proceeding with the use or installation of WorkHenge products, the Buyer confirms full understanding and acceptance of this Sales Waiver and Liability Agreement; agreement to all terms related to third-party installation, code compliance, and responsibility for use; and that WorkHenge is not liable for damages or injuries resulting from misuse, improper installation, or relocation. For questions or concerns regarding this policy, contact support@workhenge.com.

2. Warranty, returns and exchanges.

2.1 Limited warranty coverage. WorkHenge offers a 5-Year Limited Warranty from the date of delivery on specific components of your office pod. This warranty covers defects in materials or workmanship under normal use. If a covered part fails during this period, WorkHenge will ship a replacement component free of charge. Covered components:

2.2 30-day defective part guarantee. For any part found to be defective within the first 30 days of delivery, WorkHenge will cover 100% of replacement part and shipping costs, provide clear installation instructions or remote support, and expedite shipping to minimize disruption.

2.3 Warranty eligibility requirements. This warranty will be void if the product is subjected to misuse, mishandling, or conditions outside of its intended use, including but not limited to: non-WorkHenge branded hardware or software; third-party equipment or furniture added to the pod; damage from misuse, improper assembly or disassembly, or unauthorized repairs; environmental damage (e.g., fire, flooding, outdoor exposure); wear and tear (e.g., fabric fading, scratches, cushion softness); electrical faults caused by non-certified personnel; use of improper cleaning products or methods; modifications made to any component; natural inconsistencies (e.g., wood grain patterns, glass bubbles); pre-owned or rented units; damage during transport by non-approved carriers; force majeure events (e.g., earthquakes, storms, war); and use of pod components beyond their intended capacity or load limits.

2.4 Your responsibilities. To receive warranty service, the customer must provide valid proof of purchase, follow service and diagnostic instructions provided by WorkHenge, and complete any final assembly or part reattachment if required.

2.5 30-day return and exchange policy. WorkHenge offers a 30-day return and exchange window from the date of delivery for items confirmed to be defective or damaged. To be eligible, the product must not show damage beyond the reported defect and original packaging should be retained where possible; a valid proof of purchase must be provided; and photo or video evidence of the issue is required for review. Resolution follows a clear path: first, we will attempt to resolve the issue by sending replacement parts; if unresolved, a full exchange or refund will be offered; and for valid claims, all shipping costs — return and replacement — are covered by WorkHenge. Returns due to buyer's remorse are not covered by this defect policy — see Section 2.6 for non-defective returns. If the issue cannot be fixed and the customer prefers a return, we will cover return shipping and manage the return process — contact support@workhenge.com.

2.6 Non-defective returns. Returns not related to defects or damage will be evaluated on a case-by-case basis under the following conditions: a 15% restocking fee applies, and the customer is responsible for return shipping costs.

2.7 How to request a return or exchange. To initiate a return or exchange, contact us at support@workhenge.com. Once approved, we will provide a prepaid return shipping document (if applicable) and step-by-step return instructions. Unauthorized returns will not be accepted — always contact us before returning any item.

2.8 Damaged or incorrect deliveries. Please inspect your order upon delivery and contact WorkHenge immediately at support@workhenge.com if you receive the wrong item, the item arrives damaged, or you identify a defect. Our team will quickly assess the issue and provide a prompt resolution.

2.9 Our commitment. At WorkHenge, we are committed to ensuring that your experience is seamless and your investment is well-supported. Our warranty and return policies are designed to be fair, clear, and responsive — because your satisfaction is our top priority.

3. Privacy. Only what's necessary.

WorkHenge values your privacy. We collect personal information only as necessary to process orders, manage support requests, provide warranty service, and enhance your customer experience.

We do not sell or rent personal information to third parties. Information may be shared with logistics partners, installation providers, or payment processors solely for the purpose of fulfilling customer orders. Read the full Privacy Policy for details.

4. Governing law.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law rules. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the appropriate courts located in California.

5. Acceptance of terms.

By making a purchase, submitting payment, or taking delivery of WorkHenge products, the Buyer agrees to all sections of this Terms and Conditions document, including the Sales Waiver and Liability Release, Warranty Policy, Return and Exchange Policy, Privacy Policy, and Governing Law clause.

Contact us.

Questions or concerns about these terms? Email support@workhenge.com.